We implement new technology and best practice network management
systems to ensure a high level of public safety and reliability of
supply. We are fully aware of the dangers in operating electricity
and gas networks, and we regularly look at innovations to better
protect our workers and our community.
To keep yourself and loved ones safe, it is important that you
familiarise yourself with some simple precautions.
There are many occasions when you need to exercise caution
around powerlines, including:
- Painting or working from ladders, trestles or scaffolding
- Working on roofs, gutters and awnings
- Installing a television or roofing antenna
- Carrying or lifting tall objects
- Flying kites and climbing trees close to powerlines
- Pruning or cutting trees – please view our customer page for
more information on pruning near powerlines
- Operating heavy machinery and other tall equipment.
Less obvious are electricity substations, which convert
electrical power from high voltage levels to lower levels. These
substations are secured in buildings and by security fences, and
are identified with danger signage. Only authorised personnel are
allowed to enter substations.
To avoid damaging underground electricity cables, you can use
the national referral service Dial Before You Dig (DBYD).
Excavating land or even digging in your backyard with a shovel can
damage underground cables, which can lead to costly disruption to
services, heavy financial penalties and, at worst, injuries or
You can access this free service by calling 1100 or visiting the
DBYD website at least two working days
before you intend digging.
To avoid damaging underground gas pipes, always call Dial Before
You Dig (DBYD) before any works.