In an emergency
Our emergency response plan is activated during significant gas
incidents. Our number one priority at all times is the safety of
the community and our workers and we will work closely with
emergency services and local authorities during any type of gas
What to do if you smell gas
If you smell gas in the house, you should immediately turn off
all gas appliances, including any pilot lights. You should then
turn off your gas meter (the majority of meters are mounted at the
front or side of your premises) and keep people clear of the area
to ensure there is no risk of ignition. You must then immediately
call us on 132 691.
Gas safety and bushfire mitigation
During the Bush Fire Season, periods of High Fire Danger and on
days of Total Fire Ban, we recommend following these basic safety
tips to protect yourself, your family and your community.
- Immediately turn off your gas supply if there is imminent
danger of bushfire to your premises.
- If you make the decision to leave your premises, please
remember to turn off your gas supply by following these simple
- Turn off all your household appliances (gas cooker, oven,
heaters, hot water service), including the pilot lights.
- Locate your gas meter.
- Turn the gas supply service valve to the “OFF” position by
rotating the handle 90º from the vertical “ON” position. The meter
is off when the handle is horizontal with the ground.
- If you are unable to turn off the gas supply service valve or
are not confident about doing so, please contact your gas retailer,
a fire crew or State Emergency Services crew to turn off your gas
Following the passing threat of a bushfire, under no
circumstances should you turn on the gas supply without first
consulting a gasfitter or your gas retailer. In some cases, We may
be required to shut down the local gas main network for safety
precautions. In this instance, it may be several days before gas
supply can be restored. If you have any questions or concerns,
please contact our faults and emergencies team on 132