In an emergency
The UE emergency response plan is activated during widespread
loss of power that can occur during extreme weather events such as
storms or heatwaves. Our number one priority at all times is the
safety of the community and our people. We aim to reconnect
electricity to everyone as soon as we safely can. During emergency
events, we make an assessment of the damage and prioritise repairs
to ensure those most in need, such as hospitals, are returned to
How you can prepare for an emergency
- Keep torches and lanterns readily accessible with fresh
- Have access to a phone that doesn’t need electricity, such as a
mobile phone or phone with a cord (rather than a cordless
- Have your mobile phone charged and, where possible, activate
- Keep a battery-powered radio for news and updates on weather
conditions and power outages.
- Business customers need to ensure mitigation plans are
up-to-date and ready to be activated.
- Update your safety and maintenance plans (for properties in
bushfire areas and/or properties with private overhead electric
- If using a portable generator, plug appliances only into the
outlets provided on the generator. Do NOT attempt to connect the
generator to your house wiring.
What to do if you lose power during an emergency
- Check your neighbour’s house to see if they also have lost
power. If their power is on, check to see if your safety switch (in
your meter box) has been tripped. If you are not confident doing
this yourself, please contact us on 132 099 or seek help from a
neighbour or friend.
- If you know any neighbours who are elderly or sick, check to
see if they need help.
- Keep clear of fallen powerlines. Fallen powerlines should
always be treated as live and dangerous so contact us as soon as
possible on 132 099.
- After ensuring all lights/appliances are switched off, leave
one light switched on so you know when the power comes back
- In a life-threatening situation, always call
For more information on public safety, visit the public safety
section in safety and environment.