Customer claims
Voltage variations and claims
In
the rare occurrence of damage to property as a result of a voltage
variation, you have a choice to either:
- Lodge a claim with us and we will follow the appropriate
guidelines.
- Lodge a claim with your insurer.
To claim with us, you are welcome to submit a claim form by
following the steps below. If you lodge a claim with your insurance
agent and require written confirmation of the details of the
incident, please send your request in writing to us by facsimile on
03 8846 9999, via email by clicking
here or via post at:
United Energy
Claims Department
PO Box 449
Mount Waverley VIC 3149
Claims process
Our services are regulated by electricity codes, guidelines,
government acts and regulations. If you wish to lodge a claim with
us for property damaged by an electricity incident or voltage
variation, we ask you to complete a Customer claim form.
If your claim meets the appropriate guidelines (UE
small compensation claims 2012), we will compensate you,
and if it is deemed you are not entitled to the full compensation,
we will consider your claim in accordance with any other applicable
law.
It is important to note that we will compensate applicable
claims on the basis of reasonable repair costs or fair market value
for replacement. As we are not an insurance agent, we do not
provide compensation on a new-for-old basis.
To lodge a claim, please follow these steps:
Customer claim process
Step 1
Print out and complete the Customer claim form.
Step 2
Attach repair documents, receipts, written quotes or other
supporting information.
Step 3
Mail to:
United Energy
Claims Department
PO Box 449
Mount Waverley VIC 3149