Authorised service providers

UE and MG manage skilled service providers which are contracted to deliver network operations, construction and maintenance services across our networks. 

uemg_asp_1The UE distribution area is split into two regions with different service providers operating in each. Zinfra Group operates in our northern region, and Tenix in our southern region. Our customers will often see our service provider’s field crew scaling poles and checking wires to ensure ongoing safe supply of their electricity. As a commitment to our customers, our outsourcing agreements include incentive and penalty arrangements to encourage our service providers to improve efficiency and network performance.

A similar operational model will be put in place for MG from July 2013, with Comdain and Zinfra Group confirmed as our preferred service providers.

For more information on our service providers, please visit:

Faults and emergencies

For electrical faults or emergencies, call

132 099

For gas leaks, faults or emergencies, call

132 691

For police, fire and ambulance services, call

000

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